![]() NOR THIS THE UPS STORE LOCATION SHALL BE LIABLE FOR ANY DAMAGES OF ANY KIND, HOWEVER CAUSED. BY USING THESE SERVICES, YOU AGREE THAT THEY ARE PROVIDED “AS IS” AND WITHOUT ANY WARRANTY OR REPRESENTATION OF ANY KIND, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF SATISFACTORY QUALITY, MERCHANTABILITY, AND FITNESS FOR A PARTICULAR PURPOSE, AND WITHOUT ANY GUARANTEE OF COMPLIANCE WITH ANY OBLIGATION, INCLUDING FEDERAL OR STATE LAWS AND REGULATIONS. Products, services, pricing and hours of operation may vary by location. ![]() in the USA and by its master licensee and its franchisees in Canada. The UPS Store locations are independently owned and operated by franchisees of The UPS Store, Inc. Neither The UPS Store, Inc., nor The UPS Store® franchise network are affiliates of Iron Mountain, and no sponsorship or endorsement is intended or implied. Please let me know if you need any further assistance with your sensitive document shredding needs.Shredding and recycling receptacles and services are provided by Iron Mountain Information Management, LLC and its subcontractors (collectively, “Iron Mountain”). Thank you again for allowing us to correct this issue. Keep in mind that, if we are able to service your needs to your expectations, you can go back and amend your star rating to reflect it. Your valuable feedback allows us to coach our newer phone representatives on best practices and we appreciate and take seriously your comments. This way, you can make one call and quickly get competing quotes from local providers who guarantee efficiency, security and immediacy - all at the best possible price. ![]() Shortly thereafter, a representative from each provider should be in direct contact with you to go over security, availability and pricing. At the same time, the shredding providers are being notified about your request for service. As I explained, we instantly send you a "biography" page of a few shredding providers in our network that service your particular zip code. I sincerely apologize that the way our service works was not properly communicated to you when you called. Proceeds go toward scholarships for high school students in Arvada. Bring your no-longer needed documents and have them shredded for a donation. Our Annual Shred-A-Thon is scheduled for October 12.Sincerely, Erik Larsen Shred Nations Customer Care 80 x214ĭear Miriam - Thank you for taking my call today. Arvada Police Department, Colorado September 5, 2013 Please let me know if there is anything else I can do for you. Keep in mind that you can alter your star review based on this new information. Thank you for your valuable feedback as it gives us an opportunity to help coach our newer employees. ![]() Of course it is your right to understand when pricing changes, and we will strive to do better at explaining these variances in the future. Our intent is to always provide the safest and most secure shredding service at the best possible pricing. Additionally, many different scenarios can arise when quoting shredding prices solely based on estimated volume. We have spoken with the rep and the local shredding provider about this problem, and expect more professional interactions in the future. We apologize that you had a less than optimal experience with Shred Nations. New reps are coached to inform customers of that fact and then get assistance from a seasoned rep to explain details of our service. It is never our intention to mislead customers looking for document destruction. As I explained, our representative you spoke with is new (it's her fourth day). Dear Lynette, Thank you for taking my call today. ![]()
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